P. HOET NV
1. Contact
P. Hoet NV
Niklaas Desparsstraat 19
8000 Brugge
Belgium
Tel.: +32 (0)50 33 43 02
Fax: +32 (0)50 33 83 83
Email: herlinde@hoet.be
VAT: be 0456 696 784
Registered Office: A. Dansaertstraat 97 - B-1000 Brussel
2. Terms and conditions
Hoet wants to maintain an excellent relation with its customers. We appreciate your trust and take your rights seriously. It is important that you be informed of what you can expect from us and otherwise. The Terms and Conditions hereunder will allow you to know exactly what your legal situation is each time you visit us and place an order with us. When surfing on our site www.hoet.eu, you accept to be legally bound by, and to respect, the Terms and Conditions hereunder.
Hoet reserves the right to change or modify its general conditions without notifying the client personally, and without the option for the latter to claim any compensation. It is for the client to regularly verify if any changes have been made.
Articles available on the Hoet site
All articles available on the Hoet site are described in good faith and as accurately as possible. The prices are valid for the day of the site consultation. All prices are mentioned in EURO and inclusive of VAT (21%).
Contract with Hoet
A valid contract is closed between yourself and Hoet when Hoet receives the confirmation of your order on the Hoet website. You will also receive an e-mail as soon as your order has been sent.
Hoet may however decide to subordinate the validity of the contract to other conditions such as, for example, order placed by minors, incomplete or incorrect orders or the non-payment of previous orders.
According to the Belgian law related to commercial practices, the seller supports the burden of the risks of damage or of loss of the products. It is necessary that you inform Hoet of non-receipt of the goods within an acceptable delay (3 weeks) after receipt of the confirmation of shipment by mail. Hoet may decide to refuse your demand if we don't receive it within this delay. You can send your mail of non-receipt to the following address: herlinde@hoet.be.
Your right to return the ordered product within 7 days following delivery
The Belgian law related to commercial practices dated July 14, 1991, authorizes the consumer to notify the seller that (s)he renounces his/her purchase within 7 open days following delivery. The goods, new and wrapped in its original packaging, have to be returned within an acceptable period after receipt of this notification (e.g. 3 working days) to the following address: Niklaas Desparsstraat 19, B-8000 Brugge. You should include a copy of the invoice and a letter mentioning the order number, the names of the article(s) to cancel, the number of articles to cancel and the account number to which we will reimburse you the total amount of the product.
Packages that do not have (sufficient) postage will be refused and returned to the person who has sent them. This will often occur with an additional tax. Thank you for respecting our procedure and thus return the undesired item with the necessary postage.
If you have changed your mind and no longer wish to buy the product, you can always return the ordered article within 7 days following delivery. We will reimburse you as soon as we receive the article back. You will support the shipping costs incurred to send the product back to us.
If the article you have received does not correspond to the article that you have ordered or if you received a damaged product, please return it using standard mail. We will reimburse your order and your shipping costs as soon as we received the product back.
The repayment is due within a maximum term of 15 days.
Hoet has the right to refuse or the right not to reimburse returned articles when the products have been damaged by the client.
Delivery of the article
The article will be delivered to the address that you will have mentioned in your order.
Hoet tries to keep all articles in stock. However, it can always happen that a certain article is temporary out of stock. In that case, we'll email you the foreseen delivery timing for that article so that you can decide to either cancel your order or proceed with it.
In accordance with our Terms and Conditions, Hoet cannot be held liable for a possible delivery delay and this can not result into a damage claim or compensation.
Payment
The prices displayed by Hoet are in EURO and taxes included. The website Hoet follows Belgian law, and the articles offered on the website are delivered from Belgium. The invoice is in EURO, subject to Belgian Taxes on Added Value (TAV) which is 21%.
We accept a prepaid money transfer (national of international) or payment by credit card.
In the confirmation of the order, the total amount is the definitive price, all taxes expressed and costs included.
The products are delivered at the price that is applicable at the moment of the order.
Bank :
Name: P. Hoet NV
Address: Niklaas Desparsstraat 19 - B-8000 Brugge
Bank: 853-8815210-76
For an international transfer :
Iban Number: BE91 8538 8152 1076
Swift code / Bic code: SPAABE22 BRUGGE
Applicable law and jurisdiction
The complaints and disputes will always be received with attentive willingness, presuming good faith of the person making the effort explaining his situation. In case of dispute, the client will give priority to addressing Hoet to settle amicably.
In default, only the courts of Belgium (district of Brugge) are competent.
Language of the contract
Hoet is available in English, Dutch and French. You can make your choice by clicking on a language at the homepage. The language you have chosen is also the language that will be used for the transactions and communication between you and Hoet.
3. Privacy policy
Hoet respects and protects your privacy. We appreciate the trust you place in our company. All your personal data are treated with the greatest care and confidentiality and are only used in order to handle your order as quickly and as easily as possible.
Hoet respects the Belgian law of December 8 1992, related to the protection of privacy when handling personal data.
That law states that the agreement of the person must be obtained before being allowed to collect personal data about that person; that the personal data must be appropriate and correct; and that it must be collected in order to pursue specific, explicit and legitimate means. The person from whom the personal data is collected is entitled to have access to, and modify, the data in question.
ORDERING
1. How to choose your language
Hoet is available in English, Dutch and French. You can make your choice by clicking on a language at the homepage. The language you have chosen is also the language that will be used for the transactions and communication between you and Hoet.
2. How to select an item
Step 1 takes you to the page with the offered articles and their prices. You can receive more information on the product if you click on the picture. You will then arrive at the detail page of the product. That detail page contains additional information and a technical card linked to it.
If you want to buy this article, you just need to fill in the number of items you want. The article will then be added to your basket. You still have not ordered any product and are free to continue surfing our site and add as many articles as you want. To confirm your order you click on 'Confirm your choice'
3. How to order
Once your choice is confirmed, you go to the next step – filling in your details. On this page you can tick 'Alternative delivery address' and/or 'I need an invoice' and then you can fill in the necessary details. Once you have completed these steps, click at the bottom right on 'Order/Pay' and you will get an overview of your order and the total amount, delivery costs included. You can still make changes. At the bottom right you confirm once more. You now get a page with the reference number of your order, a complete overview of your order, all the details you need for a remittance, and all the personal details that you submitted earlier. You can print this page and use it for making your payment and for tracing your order until the delivery.
4. What are the shipping costs
For all counties in Europe shipping costs are distinguished into three categories.
category 1: 5 euro
category 2: 13 euro
category 3: 30 euro
ATTENTION: THESE PRICES ARE ONLY VALID IN EUROPE !
FOR THE REST OF THE WORLD it is invoiced at real cost and it will be communicated in advance by e-mail.
You should order by e-mail or fax and not through the e-shop.
PAYMENT
1. How can I pay
We accept a prepaid money transfer (national of international) or payment by credit card
( Visa - Mastercard - Visa Electron - Maestro - VPay):
- You place your command and will receive an order confirmation per e-mail.
- You can wire the amount to pay to the Hoet account. Keep in mind to mention the reference of your command!
- If you prefer to pay by credit card the Hoet e-commerce site redirects you to the Ogone site (www.ogone.com). Ogone e-Commerce collects the necessary information and processes the payment request in total security. After payment verification, Ogone notifies the Hoet e-commerce site and returns you to it.
- After we have registered your payment, you will be notified be e-mail, and only then will your command be processed
- Naturally, we will send you the items as soon as possible.
If, for one reason or another, your command could not be delivered, you will off course be reimbursed.
Our returns strategy remains unchanged and you are still entitled to return your command in the 7 days following the delivery. Naturally you will then be reimbursed as soon as possible.
Bank :
Name: P. Hoet NV
Address: Niklaas Desparsstraat 19 - 8000 Brugge - Belgium
Bank: 853-8815210-76
For an international transfer :
Iban Number: BE91 8538 8152 1076
Swift code / Bic code: SPAABE22 BRUGGE
2. I have returned an item but haven't received any refund 
The reimbursement will be made as quickly as possible as soon as Hoet receives the returned article.
If you have not received the reimbursement after a while, please do not hesitate to send us an e-mail.
Please mention your order number, the name of the article and the account number to which we can make the reimbursement.
Direct your e-mail to herlinde@hoet.be.
mbursement will be made as quickly
CANCELLATIONS
1. I would like to cancel an order and it hasn't been shipped yet
In order to cancel your order as quickly as possible, we kindly ask you to clearly mention the order number, the names of the article(s) to cancel and the number of articles to cancel.
If you have already paid the order, we also ask you to mention the account number to which we will reimburse you the total amount of the product.
You can send the cancellation of your order to herlinde@hoet.be.
2. I would like to cancel an order but it has already been shipped
We want to establish and maintain good relations with our customers. You have the right to return the ordered articles within 7 open days following receipt of the products. If you want to return an article, please follow this procedure:
Send us the article by post with the necessary postal fees, with a copy of the bill and the original wrapping/packaging of the product.
In order to refund you the amount please mention your account number.
The return address : P. Hoet NV - Niklaas Desparsstraat 19 - 8000 Brugge - Belgium
As soon as we have received the returned items we will make an internal credit note and the amount will be refunded as soon as possible.
DELIVERIES
1. What is the delivery time of an order
Hoet tries to keep all articles in stock. The goods are sent within 2 days after reception of payment. If it should happen that a certain article is out of stock, we'll email you the foreseen delivery timing for that article so that you can decide to either cancel your order or proceed with it. In accordance with our Terms and Conditions, Hoet cannot be held liable for a possible delivery delay and this can not result into a damage claim or compensation.
2. Delivery procedure
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The delivery will be executed by the Post or by transport agencies.
The orders are handled from Monday to Friday, except holidays.
The departure of the package happens in Belgium on the second day following the reception of payment (by remittance), with the proviso that stock is available. The delivery happens on the address indicated by the client during his order.
A detailed invoice corresponding to the order, addressed to the client, will be joined with the order.
Hoet does not carry responsibility for the time taken by the Post or the transport agency to execute the delivery.
The exceeding of the delivery periods can not result into a damage claim or compensation.